Last Updated: 2025-11-20
1. General Provisions
1.1. These Terms and Conditions (hereinafter referred to as "Terms") constitute a legally binding agreement between the Buyer (hereinafter "Customer") and (hereinafter "Seller" or "Knivesstudio.com").
1.2. These Terms regulate the rights and obligations of the Buyer and the Seller, product pricing, payment procedures, delivery terms, product quality warranties, and return policies for goods purchased via the https://knivesstudio.com online store.
1.3. The Seller reserves the right to amend, correct, or supplement these Terms at any time. The updated Terms take effect immediately upon publication on the store’s website.
1.4. Operations within this online store are conducted in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Rights Protection, and other relevant legal acts of the Republic of Lithuania and the European Union.
2. Seller Information
Hereinafter, , acting under the trading name "Knives Studio", shall be referred to in these Terms as the "Seller" or "Knivesstudio.com".
3. Age Restriction & Product Safety
- 3.1. Age Requirement: By placing an order on Knivesstudio.com, the Customer confirms that they are at least 18 years of age. The Seller reserves the right to request proof of age prior to dispatch.
- 3.2. Safety Warning: Knivesstudio.com sells knives, tools, and sharp objects. These items are tools intended for specific uses. The Customer acknowledges that these products can be dangerous if used improperly.
- 3.3. Limitation of Liability: The Seller and its employees are not liable for any damage to health, life, or property resulting from the improper, unsafe, or careless use of the goods sold. The Customer assumes full responsibility for the safe handling and storage of purchased items.
4. Ordering, Payment, and Contract Formation
4.1. The purchase contract between the Buyer and the Seller is deemed concluded from the moment the Buyer adds items to the cart, provides a delivery address, selects a payment method, clicks the "Order" (or similar) button, and receives an order confirmation email.
4.2. Pricing: The prices of goods displayed in the online store are final and valid at the time of the order. Prices are subject to change without notice, but such changes will not affect orders that have already been confirmed.
4.3. Payment: The Customer agrees to pay for the order immediately using the payment methods provided on the website.
4.4. Order Cancellation (Non-payment): If payment is not received within 4 calendar days, the order and the reservation of goods will be automatically canceled.
4.5. Seller’s Right to Cancel: The Seller reserves the right to cancel an order if:
- There is a pricing error due to technical glitches.
- The item is out of stock (in which case a full refund will be issued immediately).
- The Buyer is suspected of fraudulent activity or is under the legal age.
5. Delivery of Goods
5.1. Processing Time: Orders are usually processed and shipped within 1–3 business days following receipt of payment, unless a different term is specified in the product description.
5.2. Shipping Delays: If the Seller cannot deliver the goods within the specified time, the Seller will inform the Customer immediately to agree on a new delivery date or issue a refund.
5.3. Buyer’s Responsibility: The Customer is responsible for providing accurate delivery details. The Seller is not liable for delivery delays or failures if the Customer has provided incorrect details (e.g., address, phone number).
5.4. Uncollected Parcels:
- If the Customer fails to collect the parcel from the courier or parcel terminal within the carrier's specified timeframe, the goods will be returned to the Seller.
- In such cases, the Customer is responsible for reimbursing the Seller for all shipping costs (both outgoing and return shipping). The Seller has the right to deduct these costs from the refundable amount.
5.5. Inspection upon Receipt: At the time of delivery, the Customer must inspect the condition of the shipment. If the package is damaged, the Customer must note this on the delivery document or refuse the parcel. Acceptance of the goods without noting any discrepancies is considered confirmation that the shipment was delivered in good condition.
6. Right of Withdrawal (Returning Goods)
6.1. In accordance with the EU Consumer Rights Directive and the Civil Code of the Republic of Lithuania, the Customer (consumer) has the right to withdraw from the contract and return the goods within 14 calendar days from the date of delivery without providing a reason.
6.2. Conditions for Return:
- The item must be unused, undamaged, and in its original condition.
- The item must be in its original packaging (including all labels and accessories).
- The item must not have lost its commercial appearance.
6.3. Return Costs: The direct cost of returning the goods shall be borne by the Customer, unless the item is defective or was sent in error.
6.4. Refunds: Upon receiving and inspecting the returned goods, the Seller will refund the amount paid (excluding potential delivery cost adjustments as per law) within 14 days to the bank account from which the payment was made.
6.5. Exceptions: The right of withdrawal does not apply to custom-made goods manufactured according to the Customer's specific instructions, or goods that have been damaged or used by the Customer.
7. Statutory Warranty (Quality Guarantee)
7.1. All goods sold on Knivesstudio.com are covered by the statutory legal guarantee of conformity for 2 years as per EU law.
7.2. If the product is defective, the Customer has the right to request: free repair, replacement, a price reduction, or termination of the contract (refund) if the defect is significant.
7.3. The guarantee does not cover normal wear and tear (e.g., dulling of blades over time) or damage caused by mechanical impact, improper maintenance, or misuse.
8. Privacy and Data Protection
8.1. The Customer’s personal data is processed in accordance with the General Data Protection Regulation (GDPR).
8.2. Personal data is used solely for order fulfillment, accounting, and direct marketing (if consent is given).
8.3. The Seller undertakes not to disclose customer data to third parties, except for partners providing delivery or payment services, or as required by law.
8.4. For full details, please refer to our Privacy Policy.
9. Intellectual Property
9.1. All content on Knivesstudio.com (images, text, descriptions, design) is the intellectual property of the Seller.
9.2. Copying, distributing, or using this content without prior written permission is strictly prohibited and constitutes a violation of copyright law.
10. Dispute Resolution
10.1. All disagreements arising from the implementation of these Terms shall be resolved through negotiation.
10.2. If an agreement cannot be reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.
10.3. The Customer may also submit a request/complaint regarding the goods purchased to the State Consumer Rights Protection Authority (Vilniaus st. 25, 01402 Vilnius, www.vvtat.lt) or via the EU Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr/.